Privacy Policy

1. Scope

This Privacy Policy applies to personal information AAworks collects for its own business purposes through its website, marketing, sales, onboarding, support, billing, and service administration.

This policy does not replace the privacy policy of an AAworks client. When a business client uses a system configured by AAworks to collect information from that client's customers, prospects, employees, or other individuals, the client is responsible for its own privacy notices and legal basis. AAworks may process that data on the client's behalf as part of providing services.

2. Personal Information We May Collect

Depending on how you interact with AAworks, we may collect the following categories of information:

Identifiers and contact information, such as name, business name, job title, postal address, email address, telephone number, and account identifiers.

Business and onboarding information, such as industry, services, business hours, goals, workflows, sales processes, staff information, software platforms, website/domain information, and materials you upload.

Commercial and transaction information, such as package selected, subscription status, invoices, payment status, purchase history, and service requests. Payment-card information may be handled directly by payment processors rather than stored by AAworks.

Communication information, such as emails, SMS messages, form submissions, support requests, meeting notes, call information, and, where lawfully enabled, call recordings or transcripts.

Device and usage information, such as IP address, browser type, device information, pages viewed, referring pages, timestamps, cookie identifiers, and website interaction data.

Files and content you provide, such as logos, brand guides, photos, documents, contact-import files, FAQs, and other implementation materials.

Information received from third parties, such as referral partners, connected platforms, payment processors, analytics providers, communications providers, or integrations you authorize.

3. How We Collect Information

We may collect information directly from you; automatically through our website and related technologies; from your authorized users or representatives; from services you connect to AAworks; and from service providers or business partners supporting our operations.

4. How We Use Personal Information

AAworks may use personal information to:

Respond to inquiries and provide requested information.

Qualify prospects, prepare proposals, process purchases, and administer subscriptions.

Create, configure, support, and maintain client systems and sub-accounts.

Complete onboarding, implementation, training, support, quality assurance, and account management.

Send service-related communications, appointment messages, billing notices, implementation updates, and support responses.

Provide marketing communications where permitted and honor opt-out requests.

Operate, secure, troubleshoot, analyze, and improve our website, services, workflows, and customer experience.

Detect fraud, abuse, security incidents, violations of terms, or unlawful activity.

Comply with legal obligations, enforce agreements, and establish or defend legal claims.

5. Artificial Intelligence and Automated Processing

AAworks may use artificial intelligence and automation tools to assist with tasks such as drafting content, summarizing information, routing requests, supporting customer service, generating implementation materials, analyzing submitted information, or operating configured client services.

Information submitted to AI-enabled features may be processed by third-party technology providers according to our arrangements with those providers. AAworks will seek to limit the information shared to what is reasonably necessary for the intended task and will not intentionally use highly sensitive personal information in AI systems unless required for an approved service and appropriate safeguards are in place.

6. How We Disclose Information

We may disclose personal information to the following categories of recipients when reasonably necessary:

Service providers and contractors that support CRM, hosting, communications, email, phone, AI, analytics, billing, payment processing, scheduling, storage, security, support, and other business operations.

Platforms or integrations you request or authorize us to connect.

Professional advisers such as attorneys, accountants, insurers, or consultants where appropriate.

Government authorities, courts, regulators, or other parties when required by law or reasonably necessary to protect rights, safety, or security.

A buyer, successor, or other party involved in a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, subject to applicable law.

AAworks does not sell personal information for monetary consideration. If AAworks later engages in online advertising or data-sharing practices that are legally treated as a "sale" or "sharing" under an applicable privacy law, AAworks will provide any notices and opt-out mechanisms required by that law.

7. Client-Controlled Data

AAworks clients may provide or make available personal information about their own customers, prospects, employees, vendors, or other individuals. When AAworks processes such information solely to provide contracted services, AAworks uses it for the client-directed business purpose and subject to applicable agreements and law.

Individuals seeking to exercise rights regarding data controlled by an AAworks client should generally contact that client first. AAworks may assist the client with verified requests where required by contract or law.

8. Cookies, Analytics, and Similar Technologies

Our website may use cookies, pixels, local storage, analytics tools, or similar technologies to operate the site, remember preferences, understand traffic, measure performance, detect security issues, and, if enabled, support advertising or campaign measurement.

Browser settings may allow you to block or delete cookies. Some site features may not function properly if certain cookies are disabled. Where required by applicable law, AAworks will provide additional consent or privacy-choice mechanisms for non-essential technologies.

9. Email, SMS, Phone, and Call Recordings

If you provide contact information, AAworks may contact you about inquiries, appointments, onboarding, services, billing, support, or other account-related matters. Marketing communications are sent only as permitted by applicable law and platform requirements.

You may opt out of marketing email using the unsubscribe method provided in the message. Where applicable, you may opt out of marketing text messages by replying STOP or using another provided method. Transactional or service-related communications may continue where permitted and necessary to administer the relationship.

Calls may be recorded or transcribed only where enabled and subject to applicable notice and consent requirements. If AAworks uses call recording for a particular service, appropriate disclosure and configuration should be implemented for that use case.

10. Payment Information

Payments may be processed by third-party payment providers such as Stripe or other authorized processors. AAworks may receive transaction status, customer identifiers, billing details, and limited payment-related information, but payment providers may collect and process full payment-card data under their own privacy and security practices.

11. Data Retention

AAworks retains personal information for as long as reasonably necessary to provide services, maintain business and financial records, fulfill contractual obligations, support security and fraud prevention, resolve disputes, enforce agreements, and comply with applicable law. Retention periods may vary based on the type of information, the relationship, platform capabilities, and legal requirements.

Where practical and appropriate, information that is no longer needed will be deleted, anonymized, or allowed to expire under applicable retention practices.

12. Data Security

AAworks uses reasonable administrative, technical, and organizational measures appropriate to the nature of the information and services involved. These may include access controls, account permissions, multi-factor authentication where available, secure platform configurations, and limiting access to personnel or providers with a legitimate business need.

No method of transmission, storage, or online operation is completely secure. AAworks therefore cannot guarantee absolute security.

13. Your Privacy Rights

Depending on your state of residence and the laws that apply to AAworks, you may have rights to request access to certain personal information, obtain information about how it is used or disclosed, request correction or deletion, opt out of certain uses or disclosures, limit certain processing of sensitive information, or appeal a privacy-request decision.

To submit a privacy request, contact [PRIVACY EMAIL] or use [PRIVACY REQUEST FORM URL, IF APPLICABLE]. We may need to verify your identity before completing certain requests. AAworks will not unlawfully discriminate against an individual for exercising applicable privacy rights.

14. California Privacy Notice

If the California Consumer Privacy Act, as amended (CCPA), applies to AAworks for a particular period or activity, eligible California residents may have rights to know/access, delete, correct, opt out of sale or sharing, limit certain uses or disclosures of sensitive personal information, and receive non-discriminatory treatment for exercising those rights, subject to statutory exceptions.

AAworks does not sell personal information for monetary consideration. If AAworks engages in activity that constitutes "sale" or "sharing" under the CCPA, AAworks will provide any required "Your Privacy Choices" or similar mechanism and honor legally recognized opt-out signals where required.

Requests may be submitted through [PRIVACY EMAIL] and [SECOND REQUEST METHOD IF REQUIRED]. This section should be finalized based on whether AAworks meets CCPA applicability thresholds and its actual data and advertising practices.

15. Children

AAworks services are directed to businesses and are not intended for children under 13. AAworks does not knowingly seek to collect personal information directly from children under 13 through its general business website or onboarding process. If AAworks learns that such information was collected in circumstances requiring deletion or parental consent, AAworks will take appropriate steps consistent with applicable law.

16. Third-Party Links and Services

Our website or services may contain links to or integrations with third-party websites and services. Their privacy practices are governed by their own policies. AAworks is not responsible for the privacy practices of third parties that it does not control.

17. Changes to This Privacy Policy

AAworks may update this Privacy Policy to reflect changes in services, technology, legal requirements, or business practices. The updated policy will identify a new effective date. Material changes may be communicated through the website, account notice, email, or another appropriate method where required.

18. Contact Us

Questions or requests regarding this Privacy Policy may be directed to:

American Automation Works / AAworks

Privacy Contact: [PRIVACY EMAIL]

Website: [WEBSITE URL]

Mailing Address: [BUSINESS ADDRESS]

Phone: [BUSINESS PHONE]